Job Description
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Work You'll Do As a US Delivery Center Senior Solution Specialist on the team, you will:
- Transition / Ramp-up
- Learn tenant configuration including ledgers, worktags, accounting validations, posting logic, and accounting-related Business Processes (BPs), approvals, and security.
- Review runbooks, configuration workbooks, known issues, release history, and reporting inventory supporting accounting and close.
- Build understanding of upstream transaction sources (e.g., Spend, Banking, Grants) and downstream reporting/audit needs.
- Day-One Surge Support (Hypercare/Stabilization)
- Triage and resolve production issues impacting accounting: posting errors, journal exceptions, worktag/validation failures, close blockers, and security/access issues.
- Execute hypercare routines (daily triage, defect trending, hot-fix validation, stakeholder comms) with strong ticket hygiene and documentation.
- Steady-State Operate (O&M)
- Provide ongoing incident/request/problem support for accounting operations, including close readiness, reconciliations support, and repeat-issue root cause coordination.
- Maintain and improve SOPs, knowledge articles, and controls documentation to strengthen auditability.
- Innovate & Optimize
- Identify opportunities to adopt new/unused Workday functionality that improves close speed and accuracy (e.g., streamlined validations, improved journals processing, enhanced operational reporting).
- Lead/participate in more complex enhancements: redesign BP routing/conditions, strengthen validation strategy, expand reporting, and support mini-projects tied to compliance and operational efficiency.
- Functional Scope
- Workday Financials core accounting operations: journals, accounting validations, posting, worktags, close support, and accounting-related reporting and security.
The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Emerging ERP Solutions offering drives business transformation and on-going operations for emerging cloud-based solutions to improve performance and agility of the organizations.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications Required
: - Bachelor's degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain required Workday Certification(s) for the role
- 2+ years of experience in Workday Financials Accounting to include the following;
- Understanding of Workday Accounting concepts (accounting/posting files, banking/ACH, suppliers/spend, grants-related feeds; stronger focus on controls, reconciliation, and cutoffs)
- Experience working on triage, issue resolution, and incident management
- Client facing operational support
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Job Tags
Work at office, Local area, Relocation, Night shift