Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Description:

Job Title: F5 Engineer

Location: LATAM Mexico and Costa Rica only (Remote)

Duration: 10-month contract

Rate: $25-30/hr on W2

Overview

Operations-focused engineers are responsible for supporting, troubleshooting, and safely executing changes on enterprise F5 Load Balancing Platforms and related Network/Security Services .

Key Responsibilities

• Troubleshoot complex F5 issues using a structured approach ( data collection, hypothesis, testing, validation ) and clearly document steps and outcomes.
• Support and manage High Availability (HA) and Failover Scenarios , including planned and incident-driven failovers involving Load Balancers, Firewalls, and DNS/IPAM (Infoblox) .
• Validate Health Monitoring and Failure Detection Mechanisms (node/link/switch failures, pool member health, routing reachability) and confirm expected failover behavior.
• Lead or support Incident Response for service-impacting events; drive Mitigation, Restoration, and Communication .
• Perform Risk-Assessed Changes in production (maintenance, migrations, tuning), following Change Management processes and Rollback Plans .
• Troubleshoot Application Connectivity to VIPs and Traffic Flow Issues across load balancers and firewalls; verify End-to-End Network Behavior .
• Collaborate with Network, Security, and Application Teams to assess downstream impacts and prevent regressions.

Required Qualifications

• Strong hands-on experience with F5 (BIG-IP) in enterprise environments.
• Proven Production Support / Operations Experience beyond basic configuration.
• Expertise in L3/L4/L7 Troubleshooting , including VIP Reachability and traffic flow issues.
• Experience with High Availability (HA), Failover Orchestration, and Validation .
• Ability to work within Standards, Risk Boundaries , and maintain a Proactive Analytical Mindset .
• Strong Written and Verbal Communication Skills , including Incident & Change Communication .

Preferred Qualifications

• Experience with Cisco Routing & Switching , Fortinet Firewalls , Zscaler , and DNS/IPAM (Infoblox) .
• Experience leading High-Severity Incidents , Root Cause Analysis (RCA) , and Problem Management .
• Relevant certifications such as CCNP (or equivalent).

Working Conditions

• Participation in On-Call Rotation and support for 24x7 Global Operations .
• May require Onsite Work and Weekend / After-Hours Maintenance windows.

Core Competencies

• Deep Troubleshooting Mindset Ability to isolate issues across Client, Network, Load Balancer, and Application Layers .
• Failover Expertise Understanding of Health Checks, State Synchronization, and Dependency Management .
• Proactive & Safety-First Approach Ability to assess Blast Radius , validate changes, and define Go/No-Go Criteria .
• Systems Thinking Understanding how changes impact Interconnected Systems and Services .

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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