Job Description

The Shipping Assistant supports day-to-day shipping operations by resolving shipment issues, coordinating with internal and external partners, and ensuring accurate and timely processing of domestic and international freight. This role focuses on generating precise shipping documentation, managing carrier assignments, and overseeing customer-specific shipments while maintaining a clean, safe, and efficient work environment.

Responsibilities

• Resolve shipping issues such as mis-shipments, shortages, damage, delivery problems, and freight charges in a timely and professional manner.
• Handle incoming and outgoing calls related to product shipments, including communication with carriers, customer service, sales, operations, and other internal teams.
• Evaluate and resolve aging orders that have not shipped to ensure on-time delivery and customer satisfaction.
• Accurately generate shipping documents, including freight terms and commercial invoices, for domestic and international orders.
• Generate pick tickets and assign carriers as required to minimize freight costs while meeting service requirements.
• Investigate freight claims, determine appropriate disposition, and coordinate resolutions with relevant stakeholders.
• Oversee the prompt completion of all customer-specific freight shipments and international orders in line with customer requirements.
• Schedule carrier pickups to align with shipping schedules and warehouse operations.
• Support warehouse activities related to shipping, receiving, inventory, and cycle counts as needed.
• Operate or assist with equipment such as forklifts when required, following all safety procedures and training.
• Use computer systems, including Oracle and Microsoft Office applications, to process shipments and maintain accurate records.
• Comply with all plant safety policies, wear required personal protective equipment (PPE), and promote a safe working environment.
• Perform other duties as assigned to support shipping, warehouse, and inventory operations.

• Proficiency in Microsoft Word, Outlook, and Excel.
• Ability to use computers effectively and learn new systems, including Oracle shipping or ERP systems.
• Experience with shipping processes, including freight shipments and international orders.
• Familiarity with warehouse operations such as inventory management, cycle counts, receiving, and pick ticket generation.
• Ability to read, write, and comprehend the English language.
• Strong attention to detail and accuracy in documentation and data entry.
• Ability to lift up to 25 pounds periodically.
• Ability to sit for prolonged periods, and to stand and walk intermittently throughout the day.
• Ability to bend, push, pull, and kneel as required for shipping and warehouse activities.
• Ability to work in weather extremes when needed.
• Ability and willingness to wear all required PPE.
• Ability to work hours beyond the scheduled shift during the week and to work weekends as required.
• Ability to work independently in a self-directed manner as well as effectively within a team environment.

• Experience with freight shipments and international shipping processes is a plus.
• Experience operating forklifts or other warehouse equipment is beneficial.
• Comfort working on the warehouse floor and in a manufacturing or distribution environment.
• Strong communication skills for interacting with carriers, customer service, sales, and operations teams.
• Commitment to following plant safety policies and contributing to continuous improvement in shipping and manufacturing performance.
• Interest in learning and growing within the company, including taking on additional responsibilities over time.

Employees join this organization to be part of a large, stable company that emphasizes great culture, continuous improvement, and professional growth. The environment is clean and air controlled, supporting comfort and productivity throughout the day. Team members benefit from a supportive atmosphere that values performance, learning, and collaboration, while also embracing fun traditions such as Hawaiian shirt Fridays.

Work Environment

The work environment is a very clean, air-controlled facility focused on driving performance in manufacturing through effective planning and continuous improvement. Team members work in both office and warehouse settings, using computer systems such as Oracle and Microsoft Office to manage shipping and inventory activities. The role requires flexibility to work beyond scheduled shifts during the week and on weekends as needed. Employees spend time sitting at a workstation as well as standing, walking the warehouse floor, and performing physical tasks such as lifting up to 25 pounds, bending, pushing, pulling, and kneeling. Work may involve exposure to weather extremes when moving between areas or supporting shipping activities. All employees wear required PPE and follow plant safety policies. The culture supports learning and growth within the company and includes a relaxed dress element with Hawaiian shirt Fridays, while maintaining a professional and safety-focused environment.

Job Type & Location

This is a Contract to Hire position based out of SMITHFIELD, NC.

The pay range for this position is $15.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in SMITHFIELD,NC.

This position is anticipated to close on May 27, 2026.

About Aerotek

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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