Job Description

Production & Document Services Technician

Full‑Time | On‑Site | Monday–Friday, 8:00 AM–5:00 PM

Position Overview

A Production & Document Services Technician is needed to support high‑volume document processing, equipment operation, and general office services. This role involves handling incoming job requests, operating production and finishing equipment, maintaining accurate logs, and ensuring high‑quality output. The position requires strong attention to detail, reliability, and the ability to work independently in a fast‑paced environment.

Key Responsibilities

Document Production & Equipment Operation

• Operate digital and color production equipment in a high‑volume environment.
• Operate finishing equipment such as cutters, inserters, laminators, and hole punchers.
• Operate office equipment including printers, copiers, scanners, and fax machines.
• Perform quality inspections before, during, and after production runs.
• Sort, scan, and convert hardcopy materials into digital formats.
• Perform basic operator maintenance and cleaning on equipment.
• Apply asset tags to equipment and update internal records.
• Track and coordinate equipment moves, additions, and changes.

Job Processing & Workflow Management

• Serve as the point of contact for receiving, reviewing, and electronically logging incoming jobs.
• Estimate, schedule, and track production jobs to meet deadlines.
• Optimize document layouts for quality and accurate reproduction.
• Inspect digital files for issues such as font errors, image resolution, or alignment.
• Store and organize jobs for future reuse, including file backups.
• Perform file and document conversions using standard software.

Administrative & Support Tasks

• Process and distribute incoming and outgoing faxes; maintain logs for billing.
• Process basic forms and update information using a computer.
• Collect and submit meter readings.
• Respond to equipment issues and coordinate service requests when needed.
• Maintain reporting logs and documentation for billing and tracking.
• Provide basic training to end users on equipment operation.
• Assist in developing workflow improvements or templates as needed.

Mail & Distribution Support

• Operate high‑volume folding and inserting equipment for mail preparation.
• Support packaging and distribution tasks as required.

Skills & Competencies

• Strong computer literacy and comfort with standard office applications.
• Ability to create spreadsheets, use formulas, sort/filter data, and generate graphs.
• Ability to move data between applications and embed files.
• Ability to locate and use network‑attached devices such as shared drives and printers.
• Ability to send/receive email, save files, and perform accurate data entry.
• Basic math skills including division, multiplication, and percentages.
• Strong professionalism, communication, and customer service skills.
• Ability to coach and mentor coworkers when needed.
• Ability to lift and move up to 50 pounds and stand/walk for extended periods.

Experience & Education

• Minimum of one year of experience in a customer service or operations environment.
• High school diploma or equivalent required.
• Post‑secondary technical training or relevant experience preferred.
• Education verification may be required.

Job Type & Location

This is a Contract position based out of Cleveland, OH.

The pay range for this position is $21.43 - $24.36/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cleveland,OH.

This position is anticipated to close on Apr 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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