Job Description
Job Description:
About Benovia Winery
Benovia Winery is a premium, family-owned, estate-driven winery in Sonoma County’s Russian River Valley. We focus on exceptional wine, thoughtful hospitality, and creating polished, personal guest experiences. Our small team allows high-impact contributions where details matter across every touchpoint.
The Opportunity
Based at Martaella Estate and reporting to the Director of DTC, the Estate Manager sits at the center of the Benovia experience. This role connects tasting room performance, hospitality, estate cottages, local partnerships, and daily estate readiness. You will shape guest experience, drive visitation and revenue, and help convert visits into long-term customer relationships. This is a high-ownership, cross-functional role with strong visibility and growth potential.
Key Responsibilities
• Lead tasting room operations: guest experience, reservations, staffing, service standards, merchandising, and sales execution
• Drive revenue, repeat visitation, and wine club conversion through strong hospitality and follow-up
• Build and manage a referral network (concierges, hotels, tour operators, transportation providers, event planners, local partners)
• Serve as a local ambassador through outreach, hosting, and partner engagement programs
• Oversee estate cottages (Airbnb/Vrbo): guest communication, calendars, pricing, housekeeping, billing, and reviews
• Leverage cottages to drive wine sales, club growth, and repeat visitation
• Manage day-to-day estate operations: guest spaces, vendors, repairs, supplies, and property presentation
• Support DTC operations: shipping coordination, wine ordering, packaging/supplies, inventory support, mail handling
• Hire, train, schedule, and coach a small hospitality team
• Partner on events, activations, and programming to grow DTC revenue
What Success Looks Like
• Elevated, seamless guest experiences with strong brand connection
• Consistent tasting room execution and sales performance
• Growth in visitation, club conversion, and repeat business
• Reliable referral-driven traffic from local partners
• Strong integration between estate visits and long-term customer relationships
• High-performing cottage program with excellent reviews
• Estate consistently clean, organized, and guest-ready
• Well-trained, accountable, guest-focused team
• Increased visibility within the local luxury hospitality community
Ideal Candidate
You may come from winery hospitality, luxury hotels, DTC sales, or high-touch guest services. You are a host, operator, relationship-builder, and team leader.
• Deliver natural, elevated, personalized hospitality
• Balance guest experience with measurable business outcomes
• Comfortable in both front-of-house and operational execution
• Strong local relationship-building and brand representation skills
• Detail-oriented with strong follow-through
• Thrive in autonomous, build-and-own environments
Qualifications
• 5+ years in winery hospitality, luxury hospitality, DTC sales/operations, guest services, or related leadership
• Proven success driving sales, visitation, club conversion, and partnerships
• Short-term rental or boutique lodging experience preferred
• Experience with inventory, shipping, vendors, or operations a plus
• Team leadership experience (hiring, training, coaching)
• Strong communication skills
• Valid California driver’s license
Work Environment
• Full-time, on-site at Martaella Estate
• Weekends, holidays, and occasional evenings required
• Hands-on role across tasting room, cottages, and estate operations
• Ability to stand, walk property, and handle wine, packages, and supplies
Must be 21+
Why This Role
• Broad scope across hospitality, DTC, lodging, partnerships, and operations
• Real ownership in a premium, family-owned winery
• High-impact role with visible results and career growth
• Beautiful estate setting with a quality-driven culture
Equal Opportunity
Benovia Winery is an equal opportunity employer committed to a workplace free of discrimination and harassment.
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Job Tags
Full time, Temporary work, Local area, Weekend work, Afternoon shift