Job Description
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Work You'll Do As a US Delivery Center Senior Solution Specialist on the team, you will:
- Transition / Ramp-up
- Learn Financials integration inventory, schedules, dependencies, monitoring approach, and rerun procedures; review interface catalog and runbooks.
- Understand upstream/downstream impacts to Accounting, Spend, Banking, and Grants operations.
- Day-One Surge Support (Hypercare/Stabilization)
- Monitor and triage integration failures; perform initial diagnostics using logs/error outputs; coordinate data fixes and controlled reruns.
- Support hypercare cadence: daily triage, defect trending, stakeholder updates, and post-fix validation.
- Steady-State Operate (O&M)
- Provide operational support for Financials integrations: monitoring, incident/problem management, rerun governance, and documentation.
- Improve runbooks/knowledge articles and reduce repeat failures through root-cause analysis and hardening recommendations.
- Innovate & Optimize (including new integration development)
- Identify opportunities to improve integration reliability and efficiency (better alerting/monitoring, error handling, reduced manual steps, improved data validation).
- Contribute to more complex enhancements and mini-projects, including designing, building, and testing new integrations over time in alignment with standards and change control.
- Where applicable, support modernization efforts leveraging new platform capabilities; Extend exposure/certification is additive for solution evolution.
- Functional Scope
- Workday Integrations supporting Financials processes, including monitoring/operations, troubleshooting, change/release support, and new integration development over time.
The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Emerging ERP Solutions offering drives business transformation and on-going operations for emerging cloud-based solutions to improve performance and agility of the organizations.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications Required
: - Bachelor's degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain required Workday Certification(s) for the role
- 2+ years of Workday Financials integrations experience to include the following;
- Understanding of authentication methods commonly used with Workday integrations
- Working with accounting/posting files, banking, ACH, suppliers/spend, and grants related feeds
- Experience with incident updates, documenting root causes, and coordinating with functional leads and vendors
- Experience working on triage, issue resolution, and incident management
- Client facing operational support
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Job Tags
Work at office, Local area, Relocation, Night shift