Job Description

Emilia, Chef Greg Vernick's newest restaurant dedicated to the regional cuisines of Italy, is looking for a full-time Service Manager.

Job Summary:
We are seeking a hospitality-focused Front of House (FOH) Manager to contribute to day-to-day operations and ensure an outstanding guest experience. The ideal candidate will lead by example, manage staff effectively, and maintain a positive atmosphere for both customers and team members.

Key Responsibilities:

• Oversee all front-of-house operations, including greeting guests, managing reservations, and ensuring seamless service delivery.
• Recruit, train, and supervise FOH staff, ensuring a high standard of performance and professionalism.
• Develop and maintain relationships with customers, addressing feedback and resolving complaints promptly.
• Collaborate with the kitchen and back-of-house teams to ensure smooth coordination and service.
• Manage schedules, assign shifts, and monitor staff performance to ensure adequate coverage and productivity.
• Maintain cleanliness, organization, and compliance with health and safety regulations.
• Monitor and manage inventory levels for FOH supplies.
• Managing staff scheduling.

Qualifications:

• Proven experience in a front-of-house management or supervisory role, preferably in the industry.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
• Excellent customer service skills and a commitment to delivering exceptional guest experiences.
• Ability to handle high-pressure situations with professionalism and efficiency.
• Knowledge of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A positive and supportive work environment.

In 2016, Chef/Owner Gregory Vernick was named “Chef of the Year” by the Philadelphia Inquirer and Vernick Food & Drink earned a 4-Bell re-review from restaurant critic Craig Laban who called it the “Best Overall Restaurant” in the city. Chef Vernick received the 2017 James Beard Award for Best Chef: Mid-Atlantic, elevating the restaurant onto the National level. Vernick's other restaurants are Vernick Coffee Bar in the Comcast Technology Center, and the Michelin recognized Vernick Fish at the Four Seasons Hotel.

Job Tags

Full time, Shift work, Weekend work, Afternoon shift

Similar Jobs