Job Description

: Become an Employee-Owner at PERRY proTECH: Use Your Troubleshooting Skills to Help Businesses Thrive!Are you looking for a dynamic, individualized work environment where you can be an employee-owner? Join PERRY proTECH and use your troubleshooting skills to help our customers streamline their business operations. As a leading provider of business technology solutions in the tri-state area, we are dedicated to helping businesses achieve their goals with top-notch solutions and services. About this role: As a Production Print Engineer, you'll join a small team dedicated to troubleshooting our equipment. With an attention to detail and problem-solving skills, you'll tackle any issues that arise with customers' equipment. If you're an independent worker with a passion for fixing things and eager to test your capabilities, this role is perfect for you!

• Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory
• Install Imaging equipment in the field and provide training to clients
• Work with sales in discussing service-related issues
• Assist other technicians with complex service calls as needed
• Assist Service Leadership on special projects
• Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
• Remain current on training, manufacturer updates, and product knowledge in order to support all aspects of printers, MFP's, wide format, production print, and document finishing equipment
• Maintain tool kit, supplies, and accurate inventory for assigned territory

Requirements & Qualifications:

• Minimum of a High School diploma or GED required.
• 2 years of experience troubleshooting equipment or equivalent experience
• Mechanical aptitude
• Electronic/electrical troubleshooting knowledge
• Must be able to lift up to 50 lbs
• Excellent customer service skills
• Strong technical and analytical abilities
• Excellent time management skills
• Detail-oriented and results-driven with excellent organizational skills
• Ability to set priorities and manage multiple projects simultaneously
• Ability to work independently and with little management intervention
• Ability to recognize when to escalate an issue
• Self-motivated, flexible, and takes initiative
• Excellent verbal and written communication skills

Why Join our Team of Employee Owners?We are owned 100% by our employees at PERRY proTECH. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.) When you join our team of employee owners you get these advantages:

• You'll work with people who have a stake in your being successful.
• You won't pay for the company stock that is added to your retirement savings. It's a contribution, not a match.
• You'll work for a company that's stable. We became employee owned to secure our business for many years into the future.

We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.

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