Job Description

The Packing Supervisor will play an important role in overseeing packing operations to ensure efficient, accurate, and timely order fulfillment for our clients. The Packing Supervisor will lead a team of packing associates, maintain quality standards, and contribute to the smooth functioning of our warehouse and distribution operations.

Duties and Responsibilities

• Monitor packing processes to ensure that products are packaged securely, efficiently, and in compliance with client specifications and quality standards.
• Implement best practices in packing techniques to minimize damage during transit and ensure customer satisfaction.
• Conduct regular quality checks on packed orders to verify accuracy, completeness, and compliance with packing guidelines.
• Collaborate with the Client Services team to resolve packing-related customer inquiries.
• Plan and organize packing activities to meet daily, weekly, and monthly targets while maintaining high standards of quality and accuracy.
• Monitor order volumes and adjust staffing levels as needed to ensure optimal utilization of resources.
• Generate and present regular reports on packing efficiency, accuracy, and performance metrics to management.
• Utilize warehouse management systems (CloudX) to manage packing operations.
• Monitor and track departmental productivity, ensuring performance meets established benchmarks (e.g., Units per Hour - UPH).
• Ensure a safe and organized working environment by enforcing safety protocols and best practices.
• Maintain accurate records of packing activities, including order details, quantities packed, and any discrepancies.
• Identify opportunities for process improvement in packing procedures and collaborate with cross-functional teams to implement enhancements.
• Monitor inventory levels of packing supplies, including boxes, wrapping materials, labels, and other necessary items.
• Lead, train, and mentor packing associates to ensure they understand their roles, follow procedures, and meet productivity goals.
• Foster a positive and collaborative work environment that promotes teamwork and effective communication among team members.
• Conduct monthly EFR (Efficiency Feedback Reviews) with staff, providing feedback and coaching on areas for improvement.
  

Rotating schedule:

• Sunday: 7:00 AM – 3:30 PM
• Monday – Thursday: 9:00 AM – 5:30 PM

This job posting outlines the key responsibilities and requirements of the position and is not intended to be all-inclusive. Additional duties and responsibilities may be assigned at the company’s discretion.

Requirements

• Previous experience in a similar role, preferably in a 3PL environment or logistics industry.
• Strong knowledge of packing management processes, industry best practices, and relevant regulations.
• Proficiency in using warehouse management systems (WMS), enterprise resource planning (ERP) software, and Google Workspace.
• Ability to communicate effectively, including reading, writing, and speaking; some fluency in English is required.
• Excellent leadership and supervisory skills, with the ability to motivate and develop a team.
• Effective problem-solving and decision-making abilities, with a focus on continuous improvement.
• Ability to perform basic math functions.
• Ability to work overtime as business needs dictate.
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others. 

Physical Requirements

• Work regularly to lift and/or move objects 10-30 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs.
• Must be able to stand and walk for extended periods of time including stair climbing
• Frequent bending, stooping, squatting and kneeling are required to retrieve and stock products at various heights.
• May be required to climb ladders or stairs to access products stored on higher shelves.
• Capable of performing repetitive tasks, such as packing, sorting, or labeling, with efficiency and attention to detail. 
• Must be able to tolerate fluctuations in facility temperatures
• Must be able to tolerate an occasional high noise volume environment that includes speakers, fans, moving racks and conveyor belts.

Benefits

We provide a competitive benefits package including:

• Medical, dental, vision, ancillary benefits
• Flexible spending and dependent care accounts
• 401(k) match
• PTO, Sick time, paid holidays
• Company-paid Employee Assistance Program (EAP)

The expected hourly rate for this position is $24.92/hr - $26.92/hr

*Bergen Logistics, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. Bergen Logistics may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, civil union status, domestic partnership status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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