Job Description

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

As the Office Coordinator , you’ll be the welcoming face of a company where creativity, quality, and joy come together. This role is perfect for someone who brings warmth, professionalism, and a keen eye for detail to every interaction. From greeting guests with a smile to keeping our beautifully designed office running smoothly, you’ll help create a front-of-house experience that reflects the charm and imagination at the core of our luxury brand. This role is onsite office based 5 days a week.

You'll be:

• Managing front-of-house operations including greeting guests, directing visitors, and notifying employees of arrivals.

• Serving as the primary point of contact for all visitors, candidates, and vendors, delivering a high-quality, brand-aligned experience.

• Overseeing visitor management processes, including logs, passes, and security protocols.

• Maintain a highly polished, welcoming reception area aligned with Jellycat brand standards.

• Coordinating weekly catering.

• Receiving and sorting daily mail with efficiency.

• Providing general administrative support as needed.

• Assisting with employee engagement activities and office events.

• Supporting health & safety initiatives and compliance processes.

• Partnering closely with the Office Manager on day-to-day office operations, including:

  • Ordering supplies and coordinating with vendors.

  • Managing key fobs and garage access cards.

  • Submitting gym access waiver forms.

You'll have:

• Proven experience as a receptionist, front desk representative, or similar role.

• Excellent communication and interpersonal skills.

• Strong organizational skills, particularly with changing priorities.

• A keen eye and attention to detail.

• The ability to multitask and remain calm under pressure.

• A high level of discretion and respect for confidentiality.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• A professional presence with a friendly and approachable appearance.

• A passion for delivering memorable experiences.

• A flexible and adaptable approach.

• Ideally First Aid trained/ general health & safety awareness.

The good stuff:

• Bonus – Annual discretionary bonus tied to both company performance and personal contribution.

• Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.

• 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!

• 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.

• Employee Assistance Program – Confidential support for whatever life throws your way.

• Paid Parking + Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.

• Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Compensation:

• $22 - $25 per hour

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.

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