Job Description

Hospitality Manager

At Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant’s heart and a passion for developing others. This individual is passionate about creating remarkable guest experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations.

Hospitality Managers set the tone for hospitality, guest service, and team morale. They thrive in a fast- paced environment , model strong character, and are energized by creating a warm, welcoming atmosphere for both guests and team members.

Position Type:

• Full-Time or Part-Time
• Includes Day, Evening, and Saturday Availability
• Closed on Sundays

What We Offer:

• A fun, supportive workplace where you can positively influence others
• Competitive pay
• Flexible scheduling
• A dynamic and fast-paced environment
• Opportunities for intentional growth and development
• First-hand learning from experienced Operators and Leadership
• Scholarship opportunities
• A chance to build a lasting career with a company known for service excellence

Key Responsibilities:

• Lead and support front-of-house operations , ensuring an exceptional guest experience every time
• Be a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve others
• Train, coach, and mentor team members , helping them grow and thrive in their roles
• Set the tone and culture for each shift; act as a point of leadership and encouragement
• Be a hands-on leader: taking orders, delivering meals, assisting guests, and supporting the team during high-volume periods
• Oversee cleanliness, guest interactions, dining room presentation, and service speed
• Open or close the restaurant, act as a key holder , and support leadership in daily operations
• Count drawers, finalize day-end procedures, and maintain accurate cash handling

What We're Looking For:

• A passion for people and a heart for serving others
• Previous supervisory or leadership experience in hospitality, food service, or customer-facing roles preferred
• High emotional intelligence, with the ability to coach and manage team dynamics
• Strong verbal communication and interpersonal skills
• Commitment to operational excellence and Chick-fil-A’s Recipe for Service
• Reliable transportation and ability to work in a high-energy, team-focused environment
• Ability to create emotional connections with Guests through eye contact, enthusiasm, and a smile

Most Chick-fil-A® restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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