Job Description

Overview:

Front Desk Agent
A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities:

Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
Register arriving guests by completing appropriate paperwork and obtaining proper payment information
Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
Print and process routine reports and may assist in the training of new departmental employees
Promote positive public/employee relations at all times
Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
Assist other departments with requirements they may have pertinent to hotel guests
Maintain a clean, safe, hazard-free work environment within area of responsibility
Performs any other duties as assigned

Qualifications:

High school diploma or GED
Prior high-volume customer service experience
One (1) year of hotel front desk experience strongly preferred

What we offer you:

Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Pay Range: USD $14.00 - USD $16.00 /Hr.

Job Tags

Full time

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