Dispatcher Job at RTD Talent Solutions, LLC, Miami, FL

bm5LTkFRaEV1eHU5ckJ2NmxiOGU5Lzh6aGc9PQ==
  • RTD Talent Solutions, LLC
  • Miami, FL

Job Description

RTD Talent Solutions is currently representing a client in the physical security and safe and vault solutions industry that is seeking a Client Facing Dispatcher (Service) for their operations in Doral, Florida.

Our client specializes in high security safe and vault solutions and supports a national client base that includes luxury retailers, financial institutions, and high value asset environments. The organization operates with a strong emphasis on precision, discretion, and service execution across multiple markets, managing a distributed technician network and time sensitive service requests.

As Client Facing Dispatcher (Service), you would be responsible for managing inbound service requests, coordinating nationwide technician dispatch, and ensuring a high level of client communication and service delivery across all active jobs.

Key Job Duties, among others:

  • Manage inbound service requests via phone, email, and service platforms, ensuring accurate intake and documentation
  • Dispatch and coordinate technicians across multiple markets based on skill set, availability, and urgency
  • Perform initial troubleshooting with clients to assess service needs prior to dispatch
  • Maintain real time tracking of open jobs, status updates, and service timelines
  • Communicate directly with clients to set expectations, provide updates, and confirm job completion
  • Coordinate across time zones to meet service level expectations and deadlines
  • Maintain accurate records within CRM or field service systems including job details and technician activity
  • Support billing workflows by flagging completed jobs and relevant service details

Qualifications:

  • 2 plus years of experience in dispatch, service coordination, logistics, or customer service environments
  • Strong communication skills with ability to manage client facing interactions professionally
  • Proven ability to manage multiple tasks and active workstreams simultaneously
  • Experience working with CRM or service management systems preferred
  • Ability to operate under pressure in time sensitive service environments
  • Bilingual English and Spanish preferred but not required

 

Job Tags

Full time

Similar Jobs

Staffmax Staffing & Recruiting

Order Picker/ Warehouse Associate Job at Staffmax Staffing & Recruiting

 ...Staffmax is helping our client hire reliable Order Pickers for a 5-month contract. In this role, youll be responsible for picking and preparing orders for shipment in a busy distribution warehouse. Contract Length: 5 Months Location: Las Vegas, NV Key Responsibilities... 

Mount Sinai Health System

Project Manager -MSH-CMO Quality Initiatives-FT-Days Job at Mount Sinai Health System

Description The Project Manager I oversees the operational aspects and scope of a specific project or ongoing department initiatives. S/he supports department leadership, organizes conferences, seminars, location moves, educational initiatives and other projects, and ...

Two Maids - Miami Beach

Professional House Cleaner Job at Two Maids - Miami Beach

 ...Two Maids, we create a supportive, family-like work environment where you can thrive. No cleaning experience? No problem! Our five-day training will turn you into a Professional House Cleaner. Why Youll Love Working With Us: $550$700/week + tips (avg $16$22/hr)... 

Quick Hire Staffing

Quality Inspector - Fountain Inn, SC (Same day pay) $15 to 18hr Job at Quick Hire Staffing

 ...***********PLEASE READ BELOW***************** The Immediate Pay, Quality Inspector position offers individuals the opportunity to receive payment for their work on the same day they perform their duties. This position is designed to provide a quick and fair compensation... 

Kilkenny and Carlow Education and Training Board - Training ...

Maths Teacher Job at Kilkenny and Carlow Education and Training Board - Training ...

 ...Employment type: Fixed Term Hours Per Week: 22 Hours: 20 hours maths and 2 hours another subject Where to find us location_on...  ...to a stimulating learning environment and the role of the teacher in supporting this environment. Understands the practices that...