Job Description

Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge. Resort amenities include the championship-caliber Highland Course, a full-service wellbeing retreat with an indoor pool and hot tub, state-of-the-art fitness center, theater, game room, a fully equipped observatory and an on-site astronomy team, an exceptional culinary program with five distinct farm-to-table experiences, and thrill-seeking outdoor adventure programming ranging from horseback riding to fly-fishing and beyond. 

For more information, please visit auberge.com/primland  

Follow The Lodge at Primland on Facebook and Instagram @PrimlandAuberge

Job Description

Lead our housekeeping operations with excellence and precision. Bring passion and dedication to creating a clean and welcoming environment for our guests and lead team members in understanding the value of their contribution to enriching guests’ lives.

• Strong leadership and communication skills with the ability to motivate and guide a diverse team.
• Align with the Director of Rooms to maximize hotel operations.
• Foster an environment that ensures consistency and a high level of guest satisfaction and accountability. 
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
• Ensure and maintain cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.

Additional Benefits:

• Free Golf
• Free Team Member Cafeteria
• Education Reimbursement
• Holiday Pay
• Team Member Stay Program
• 50% off F&B + Spa

Qualifications

• Minimum of three years’ prior experience as a housekeeping department leader for a luxury hotel.
• Proficient in utilizing technology and systems to enhance housekeeping procedures and aptitude for working with multiple computer systems (preferable experience with Opera and Alice). 
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Experience with resetting priorities, training team members on luxury standards, and coaching team members through new operational procedures and explaining the why behind shifting standards. 
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Ability to work a flexible schedule including nights, weekends, and occasional holidays. 
• Ability to walk/stand up to 8 hours per shift and maintain a fast operational tempo. 
• Ability to effectively multitask and identify top priorities among competing demands in daily operations. 

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

Auberge Collection LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Collection LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Collection LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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