Customer Service Representative (Remote) Job at Jobs for Humanity, Oklahoma City, OK

bjNpRUFRaEV2eG04cVJYL2s3a1E5ZmcyaHc9PQ==
  • Jobs for Humanity
  • Oklahoma City, OK

Job Description



LesBaird Consulting LLC is a consulting firm that provides professional support services to businesses seeking to improve efficiency, streamline operations, and achieve sustainable growth. The company focuses on delivering tailored solutions that align with each client’s unique goals and organizational needs.

The firm specializes in areas such as business strategy, administrative support, project coordination, and client service management. By combining practical industry knowledge with a results-driven approach, LesBaird Consulting LLC aims to help organizations enhance productivity, optimize workflows, and strengthen overall performance.

With a commitment to professionalism and reliability, LesBaird Consulting LLC works closely with clients to understand their challenges and develop effective, scalable solutions. The company emphasizes clear communication, attention to detail, and a customer-focused mindset in all its engagements.

Although operating as a smaller or emerging firm, LesBaird Consulting LLC strives to deliver high-quality consulting services that support business success in a competitive and evolving marketplace.

Job Description



We're looking for a Customer Service Representative to join our team in Oklahoma City, United States. This is a remote position that offers the flexibility to work from anywhere while delivering exceptional support to our valued customers. In this role, you'll be the voice of our organization, providing friendly, empathetic, and professional assistance to customers across multiple channels. You'll play a vital part in building lasting relationships and ensuring customer satisfaction with every interaction.

  • Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
  • Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
  • Document customer interactions accurately in the CRM system and maintain detailed records of all transactions
  • Provide product information and recommendations tailored to customer needs
  • Identify opportunities to enhance customer experience and suggest process improvements
  • Escalate complex issues to appropriate departments while keeping customers informed of progress
  • Maintain a positive attitude and demonstrate strong interpersonal skills in all customer interactions
  • Meet performance targets for response time, resolution rate, and customer satisfaction scores
  • Collaborate with team members to share best practices and support one another in delivering excellent service
  • Adapt to changing priorities and handle multiple customer requests simultaneously

Qualifications



**Required:**

  • 2+ years of customer service experience in a professional environment
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and critical thinking skills
  • Proficiency with customer relationship management (CRM) software
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Active listening skills and genuine empathy for customer concerns
  • Reliable internet connection and a quiet, professional workspace for remote work
  • Comfortable working independently while remaining a collaborative team member

**Preferred:**

  • Experience working in a remote or virtual environment
  • Familiarity with ticketing or help desk systems
  • Knowledge of multiple communication platforms and tools
  • Experience with sales, upselling, or cross-selling techniques
  • Certification in customer service or related field
  • Experience in a specific industry relevant to our organization

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Full time

Similar Jobs

Greystar

Real Estate Operations Analyst- Chicago Job at Greystar

 ...ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South... 

NTT DATA, Inc.

Pega Developer Job at NTT DATA, Inc.

 ...us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Pega Developer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Pega Certified Senior System Architect Pega Practice... 

Genesis Orthopedics & Sports Medicine

Orthopedic Hand Surgeon Job at Genesis Orthopedics & Sports Medicine

 ...Medicineis seeking aBoard-Certified/Board-Eligible Orthopedic Surgeon (generalists and all subspecialties welcome) to join our growing...  ...Sports Medicine, Total Joint Replacement, Shoulder, Hip, Knee, Hand & Wrist, Back, Elbow, Neck & Spine~ Multidisciplinary Support... 

European Wax Center

Sales Associate/Beauty Advisor Job at European Wax Center

Job description Are you an outgoing driven professional with a passion for sales? Looking to hustle with a goal driven team of like minded individuals? With uncapped commissions and bonuses. Look no further and turn your passion into a rewarding career with European Wax...

The Garden Early Learning Academy

Three and Four Year Old Teacher Job at The Garden Early Learning Academy

 ...greatly welcomed at The Garden Early Learning Academy - Come Grow With Us! Our Conyers Campus is seeking an EXPERIENCED TEACHER for 3-year-old/4-year old classroom. The teacher reports directly to the Assistant Director & Director concerning all classroom, curriculum, or...