Customer Service Representative (CSR) Remote Job at Mind Friend, New York, NY

bG5TRUJnTkV1eHU1cGhENWtiOGY4UE0zaGc9PQ==
  • Mind Friend
  • New York, NY

Job Description

Linkedin:

Location: 100% Remote

Job Type: Full-time / Part-time

About Mind Friend

At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.

Requirements

What You’ll Do

  • The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.
  • Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.
  • Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users.
  • AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions.

✅ You’re a Great Fit If:

  • Experience: You have 1–2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!).
  • The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature.
  • Tech-Fluent: You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools.
  • Clear Communicator: Your writing is professional, warm, and free of typos.

Benefits

5 days training provided

Remote Setup Requirements

  • A quiet, dedicated workspace.
  • High-speed internet (Minimum 50 Mbps down / 10 Mbps up).
  • Comfortable using video for team syncs and occasional customer "guided setups."

Why You’ll Love It Here

  • 100% Remote: Work from wherever you're most productive.
  • Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction.
  • Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management.

Job Tags

Full time, Part time

Similar Jobs

JBS

Live Receiving Nights Job at JBS

DescriptionPosition at Pilgrim'sPilgrim's is seeking an hourly Live Receivingposition on our night shift! Position starts at$21.40/...  ...Program Tomorrow Fund - College Scholarship Program Onsite cafeteria Career development opportunitiesAt Pilgrim... 

The University of Iowa

OPEN-RANK INSTRUCTIONAL FACULTY - EXERCISE SCIENCE Job at The University of Iowa

 ...Sport, and Human Physiology in the College of Liberal Arts and Sciences at the University of Iowa invites applications for a 9-month, non...  ...6. The faculty member will teach laboratory courses in Applied Exercise Physiology, Exercise Testing and Prescription, and Behavioral... 

Cook Children's Health Care System

Pediatric Orthopedic Surgery Medical Director Job at Cook Children's Health Care System

 ...has a new opportunity for a Medical Director for Orthopedic Surgery at our Medical Centerin Prosper, TX. Key Opportunity Highlights...  ...childrens hospital. Clinical practice to entail 100% pediatric orthopedic surgery with group to define academic mission. Academic... 

Taylor University

Tenure-Track in Exercise Science Job at Taylor University

 ...The Exercise Science faculty are prominently involved in a number of university-wide interdisciplinary initiatives including clinicalwork in cardiac rehab, diabetes and chronic disease treatment and prevention, and childhood obesity treatment and prevention. Candidates... 

NINJA SUSHI AIRPORT

Cashier / Host / Hostess Job at NINJA SUSHI AIRPORT

 ...opportunity for future advancement. Eligible employees may participate in our medical, dental and 401k plans. Cashier / Host / Hostess is generally offered as a part time restaurant job. Prior experience Cashier, Host, Hostess, customer service, associate, FOH...