Job Description

Qleen makes it easy for homeowners to automate their chores, from house cleaning to yard maintenance, window cleaning, and pool maintenance.

With our fully vetted service providers, super-easy online booking application, and A+ customer service team, Qleen makes it easy for customers to manage their household work.

You might be the customer service team member we need if you are the following:

• Detailed:  You are thorough in your work and with tracking progress on your tasks
• Self Managing : Can work with little to no supervision
• Ready & Willing : Can take on interesting and uncommon customer service issues
• Computer Skills: Able to work with applications you haven't seen before and know how to troubleshoot common computer issues
• Quality : You are always professional, efficient, consistent, and honest to your co-workers and to yourself

What You Will Be Doing

• You will be the first point of contact in our call center answering incoming calls from customers and Service Providers. 
• Respond to customer emails, texts, and web chat inquiries.
• Help customers with bookings, including booking a service, canceling, and rescheduling.
• Help Service Providers with questions or issues regarding Work Orders and policy questions.
• Help customers and Service Providers troubleshoot software issues
• Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings

Skills Needed

• Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern
• Able to handle incoming phone calls from customers without getting nervous
• Track multiple issues at the same time
• Ability to troubleshoot software malfunctions
• Able to work efficiently on a remote-based team of co-workers

PLEASE NOTE: This is a remote job, but only available for residents of Arizona
Required 

• A computer and quiet place to work
• A good internet connection
  
• Must be a resident of Arizona

Compensation Pay Range

• $17.50 to $20.50/hr 
• Based on experience
• Health Insurance Benefits available
• Paid Time Off

You can learn more about us at (

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