Job Description

Pacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 30-year plus success record. We currently support three west coast major airports (LAX, SFO, & SEA) and are looking to expand to more locations across the U.S.

At Pacific Aviation we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

MAIN DUTIES

• Ensure the integration of technical and manual methods in compliance with contractual obligations. Satisfy customer airline expectations.
• Liaising with client, upper management, company employees, vendors and government agencies.
• Direct and coordinate airline passenger service activities at terminal point located at the airport.
• Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airline.
• Ensure the operations satisfy all company, airline, airport and government policies and regulations. Addressing and resolving all customer service issues.
• Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.
• Preparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff schedule.
• Participate in Quality Management system whilst proposing and applying preventive and/ or corrective measures. Ensure integration of new employees in the operation.
• Implement training programs and procedure as determined by airline or company management.
• Participate in staff evaluations.
• Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy.
• Implement corrective actions as necessary for non compliances identified in routine quality and safety audits.
• Report upon and discuss any discrepancies, errors or incidents with the station manager.
• Propose necessary methods for improvement and where necessary, ensure the monitoring of such methods.
• Complete an assessment of new hires customer service when OJT is finished.
• Complete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5

Requirements

Experience Required:

This position will support TAP/Air Portugal

You’re committed and flexible, understanding that this is a 24/7 operation , including weekends and holidays .

• 3 years experience in the airline industry in a supervisory or leadership position, above the wing (Passenger Service) with a focus on customer/client relations.
• Ability to work independently as well as collaboratively.
• Ability to communicate effectively through oral and written means.
• Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner.
• Flexible to work rotating shifts including weekends and holidays.

Benefits

Why You’ll Love This Role at Pacific Aviation:

• Competitive Salary – $76,000- $82,000 (based on qualifications) with bonus potential
• Exciting Industry – Work in a dynamic airport environment with a supportive team.
• Career Growth – We invest in our people and promote from within.
• Full Benefits Package – Medical/health insurance/dental/vision/other optional insurances and 401(k) with company match.
• Paid Time Off & Holidays – Because balance matters.
• Professional Development – Ongoing training and growth opportunities.
• A Strong, Supportive Team – We believe in respect, teamwork, and professional success.
  
  

About Pacific Aviation

At Pacific Aviation, we’ve been a trusted airport services provider since 1995, supporting top airlines across the U.S., including LAX, SFO, and SEA. We believe in fostering a culture of respect, growth, and excellence, ensuring both our employees and passengers have a seamless experience every day.

Ready to Lead? Apply Today!

If you’re a proactive leader ready to make a real impact, we’d love to meet you. Apply now and take your career to new heights with Pacific Aviation!

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